Artificial intelligence, customer service
INNA AI — a platform for voice and text AI agents
A 24/7 AI agent for companies, a personal AI assistant and a coaching API that analyses calls — on one multi-tenant platform.
- Client
- INNASOFT product
- Services
- AI and data solutions
- Status
- Built
- Year
- 2026
- 80%faster response time
- 40%higher customer satisfaction
- 35%higher sales efficiency
Challenge
Customer requests arrive day and night by phone, Telegram and other channels, and operators cannot answer all of them quickly. Checking call quality by hand takes a lot of time too.
Solution
An AI agent working over the phone (Twilio, SIP.uz), Telegram and Slack: it answers from the company’s knowledge base, makes outbound calls and collects leads.
A low-latency voice pipeline: calls are processed in real time over WebSocket.
On the consumer side, a personal AI assistant with long-term memory, tasks and calendar integration.
The coaching API analyses every call and returns a quality score and recommendations for the operator. The Telegram bot works as one of the agent’s channels.
Result
After a retail company introduced 24/7 automatic answers over Telegram and phone, response time fell by 80% and customer satisfaction rose by 40%.
After the coaching API and quality scoring were introduced, sales efficiency rose by 35%. AI Persona users became 60% more productive.
Key features
One core, three products.
AI Agent (B2B)
Phone, Telegram and Slack channels, outbound calls, leads and a live monitoring dashboard.
AI Persona (B2C)
Memory, tasks, scheduled reminders, calendar and email integration.
Coaching API
Call analysis, quality scoring and automatic recommendations for every employee.
Knowledge base
A RAG pipeline that answers from documents, on PostgreSQL and pgvector.
Multi-tenant
An isolated environment for every client and a superadmin observability panel.
Technology
- Python
- FastAPI
- Next.js
- Gemini
- PostgreSQL
- pgvector
- Twilio
- SIP.uz
- WebSocket
- Google Cloud Run
Next project
Next step
A big idea starts
with a clear conversation.
Tell us about your task, your current processes or your question. We will start from the right direction.
Or write to us directly:
info@innasoft.uz